en
Support
In light of last week's sambaXP, SerNet announced two novelties to its Samba portfolio: SAMBA+ LTS and SAMBA+ support budgets. While SAMBA+ LTS prolongs security updates for SAMBA+ packages, support budgets grant easy access to professional Samba services.
SAMBA+ LTS
SAMBA+ Long Term Support (LTS) packages provide the well-known SAMBA+ packages, but with 36 month security updates instead of 18. This extends the lifecycle significantly and leads to reduced costs, especially for OEMs.
SerNet will provide the security updates pretty soon after the upstream Samba releases to ensure that systems are protected against the known defects as soon as possible. We will start with SAMBA+ 4.3, 4.4 and 4.5. SAMBA+LTS is already available in the SAMBA+ shop.
SAMBA+ support budgets
To make services even more accessible, SerNet is adding support budgets to its regular support contracts with Service Level Agreements. Support budgets can be purchased directly from the SAMBA+ shop and are ready for immediate redemption. This guarantees customers even faster access to the know-how of our experienced SAMBA+ team. In short: You buy the support budget, we start working on your requests.
The support budget not only covers services around SAMBA+ but rather requests regarding overall CIFS/SMB (Samba, Microsoft Windows), AFP/Netatalk, Linux (Debian, Ubuntu, RHEL, Fedora, SLES, Leap), Unix (AIX, Solaris, HP-UX), Directory Services (Active Directory, LDAP), Printing (CUPS), Infrastructure (DNS, DHCP, SSL). Another advantage: Within the SAMBA+ support budget, the billing rate is identical for all types of services.
A SAMBA+ support budget includes 10 service hours, invoiced in time units of at least 15 minutes. Once purchased, budgets can be redeemed for 24 months. A total of 4 budgets can be purchased at once and used for a project of up to 40 hours. More details on our SAMBA+ Support page or directly in the SAMBA+ shop.
