References SLA
Rufbereitschaft rund um die Uhr

SLA with SerNet

For many customers, we also get up at night - or answer the phone on Sunday and even on public holidays. Anyone who has concluded an SLA contract with SerNet can rely on compliance with the agreed response times: Four hours, two hours - and even one hour around the clock are feasible.

An important component of a Service Level Agreements is the agreed rules and procedures in the event of an alarm: we prefer to handle faults outside business hours according to defined rules, which enable us to work with fewer errors and improve reporting. 

References for customers are selected here.

BUSS Group

Logistics
BUSS Group

GWDG

Data Center
GWDG

Heinrich Böll Stiftung

Political Foundation
Heinrich Böll Stiftung

IT Niedersachsen

Data Center
IT.Niedersachsen

Novelis

Industry
Novelis Deutschland GmbH

Secunet

IT-Security
secunet AG
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Contact
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Our sales team is happy to help you with any questions about SerNet products and services - personally and individually tailored to your needs.

You can call us directly at  +49 551 370000-0
or send email to sales@remove-this.sernet.de.

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